Full‑Day Training for Dental Teams
Dental insurance should support your practice, not run it. In this energized, 7‑hour, hands‑on workshop, your team will learn how to take control of insurance, dual coverage, coding, and the entire revenue cycle—from the very first phone call all the way to a true zero‑balance account.
Key Learning Outcomes
Dental Insurance Foundations
- from types of dental plans to dental insurance breakdowns.
Dual Insurance & Coordination of Benefits
- Determine which plan is primary vs. secondary
- Explain dual coverage to patients in clear, non‑technical language.
Billing & Common Coding Errors
- Best practice: finding the correct dental code to match your treatment
- Spot and prevent frequent billing errors
- Align documentation (notes, radiographs, photos) with the completed work
Dental Revenue Cycle Essentials
- Map the complete revenue cycle—from scheduling and verification to claim submission, posting, and collections.
- Standardize workflows with checklists, scripts, and documentation standards that support clean claims and faster payments.
Denials, Appeals, and Implementation
- Recognize the top denial reasons and build prevention steps into your daily processes.
By the end of the day, your front office, treatment coordinators, billers, and managers will walk away with a shared language, step‑by‑step workflows, and practical tools they can implement the very next business day to improve collections, reduce denials, and support a smoother patient experience.
Perfect for front office, treatment coordinators, billers, and managers who want practical, immediately usable tools to improve collections, reduce denials, and feel more confident talking insurance with patients
Ms. Colleen Huff
Colleen Huff, FAADOM, is a seasoned professional in the dental field with a career spanning over 30 years. She began her journey as a customer service representative for MetLife Dental in Utica, NY, before transitioning to a dental practice role in New Jersey, where she has since thrived. Colleen spent 21 years managing multi-location practices and played a pivotal role in starting a dental practice from the ground up.
In 2021, Colleen transitioned to full-time consulting and speaking, specializing in revenue cycle management and dental insurance processes. Her expertise supports dental practices in refining operational systems and managing accounts receivable. A dynamic speaker, Colleen shares her knowledge at national conferences, study groups, and on numerous podcasts, in addition to presenting webinars. In July 2024, she released her first book, *A Mouthful of Insurance*. Her insights also appear regularly in leading dental trade magazines. Recognized as one of the TOP 25 Women in Dentistry by *Dental Products Report* in 2017, she spent time with Front Office Rocks as the “Insurance Guru” in 2018-2024 and now offers online courses on her website.
